Oakwood Hotel & Residence Surabaya
What Guests Say
Rooms are very large and quite high-spec, reflecting a major up-front investment when the hotel was built maybe around 10 years ago. Huge amount of drawer, cupboard and desk space. All staff, from the main entrance, to the car park, Front Desk and breakfast restaurant were very helpful and friendly (especially Pak Ary), and the breakfast selection was excellent.
Keepyercool
April 2025
1. The room is clean and tidy, the bed is very comfortable to sleep. 2. Before we check out, we requested the laundry service, it was completed before the time we book to collect which is convenient for us. 3. The hotel is close to one shopping centre, within walking distance for 10mins. 4. Staff are friendly and willing to help.
Hongguang
August 2024
Nothing in particular, but overall experience, quiet pleasant.
Siane
January 2025
The location of the hotel is great, particularly close to a big shopping mall / supermarket. The facilities are as described, and breakfast was really good! The staff was also very kind and always ready to help. I was able to rest well and prepare for my business trip.
Mariana
August 2024
staff hospitality were excellent. all staff that i met, was greeting me politely and nicely. i had trouble with electric stove in my 2nd night, and they moved me to other room with working stove. been staying here since 2019 when i visit hometown, will do again in the future.
Jayadi
March 2024
We were upgraded when we checked in and the apartment suite was amazing with very good facilities. Staff were very helpful. Breakfast was excellent. There is everything you need for a really good stay. Would definitely stay here again!!!!
Mike
November 2023
Left an item or two in the room during check out. Staff was quick to call us to come back and recover the items. Appreciated the professionalism of the staff.
Reuben
July 2024
Large modern comfortable room…kitchen facilities were very good..Property location was also good …high rise view was very impressive
Richard
October 2024
Samad
April 2025
Good value for money. One of the best hotels I have ever booked.
Agusmian
October 2024
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